Terms and Conditions for Using the Website design-crafter.com

1. Introduction

These Terms and Conditions govern the relationship between “Design Crafter”, owned by Prime-Sell EOOD, UIC 206628310, with registered office and management address: Bulgaria, Varna 9000, Asparuhovo District, 1 Pernik St., fl. 3, ap. 5, represented by Radoslav Plamenov Dimitrov, and the users of the website design-crafter.com. By accessing and using this website, you agree to these terms. If you do not agree, please discontinue using the website.

Contact: [[email protected]](mailto:[email protected]), Tel. +359 877 699 619.

2. Services
“Design Crafter” provides services for website development, maintenance, SEO optimization, hosting, and domain registration. Details for each service and its terms are available on the website.

3. Prices and Payment

• The prices of the services are listed on the website and may change without prior notice.
• For template-based orders without content modifications, payment is made upon project completion.
• For custom developments, a 50% deposit is required before the project begins.
• The final payment is due upon completion of the service and its delivery to the client.

4. Deadlines for Completion

• Времето за изработка на уебсайт варира от 72 часа за сайт по шаблон до 30 дни за персонализирана разработка.
• Сроковете могат да се удължат при забавяне от страна на клиента (например при предоставяне на съдържание).

5. Copyright and Content

• “Design Crafter” holds the copyrights to the design and structure of the websites until the client completes full payment.
• The client is responsible for the content provided for publication and guarantees that it does not infringe copyrights or laws.

6. Limitation of Liability

• “Design Crafter” is not responsible for interruptions, data loss, or other technical issues related to hosting or third parties.
• No ranking in search engines is guaranteed, even with the implementation of SEO optimization.

7. Cancellation and Refund Policy

• Cancellation before start: the deposit is non-refundable. If the full amount has been paid, we refund the paid amount minus the deposit.
• Cancellation after project start: the deposit is non-refundable. If the work performed exceeds the deposit amount, the client must additionally pay for the value of the work completed up to that point and any non-recoverable expenses (licenses, domains, etc.).
• Upon delivery/completion: amounts are non-refundable, except in cases of proven failure by the provider to meet the agreed specifications and refusal to correct within a reasonable timeframe.
• All refunds (when due) are made via the original payment method within 7 business days.

8. Support and Changes

• Website maintenance is an additional service and is agreed upon separately.
• Minor adjustments after website completion can be made within a reasonable period, but significant changes require additional payment.

9. Data Protection
The privacy policy of “Design Crafter” governs the collection and processing of personal data. By using the website, you agree to its terms.

10. Changes to the Terms and Conditions
“Design Crafter” reserves the right to modify these terms at any time. Changes take effect from the moment they are published on the website.

11. Contacts
For questions and inquiries, you can contact us at:
📧 [[email protected]](mailto:[email protected])
📞 +359 877 699 619

12. Rights and Obligations of the Buyer

• The buyer is obligated to provide accurate contact and billing information.
• The buyer agrees to provide, on time, the content and/or access necessary for the service execution.
• The buyer has the right to receive information about the order status and to file a complaint at [[email protected]](mailto:[email protected]). Response time: up to 14 days.
• The buyer has the right to cancel a service in accordance with the “Cancellation and Refund Policy” section.

13. Rights and Obligations of the Seller

• The seller is obligated to perform the service within the agreed deadlines and specifications.
• The seller is required to inform the client of any potential delays or obstacles.
• The seller has the right to refuse an order in cases of suspected fraud, violation of the terms, or failure by the client to provide necessary information/access.
• The seller is not responsible for delays caused by content/approvals not provided on time by the client or by third parties (hosting, registrars, etc.).

14. Applicable Law and Dispute Resolution
The relations between the parties are governed by the laws of the Republic of Bulgaria. Disputes are resolved by mutual agreement, and if no agreement is reached – by the competent court in accordance with Bulgarian law.