Terms and Conditions for Use of the design-crafter.com Website

1. Introduction

These Terms and Conditions govern the relationship between “Design Crafter”, owned by Prime-Sell Ltd, UIC 206628310, with registered office and management address: Bulgaria, Varna 9000, Asparuhovo District, 1 Pernik St., fl. 3, apt. 5, represented by Radoslav Plamenov Dimitrov, and the users of the design-crafter.com website. By accessing and using this website, you agree to these terms. If you do not agree, please stop using the website.

Contact details: [email protected], tel. +359 877 699 619.

2. Services
“Design Crafter” provides website development, maintenance, SEO optimization, hosting and domain registration services. Details about each service and its terms are available on the website.

3. Prices and Payment

• Service prices are listed on the website and may change without prior notice.
• For template-based orders without content changes, payment is made after completion of the project.
• For custom development, a 50% deposit is required before the project starts.
• Final payment is due after completion of the service and its presentation to the client.

4. Delivery Times

• Website development time ranges from 72 hours for a template-based website to 30 days for custom development.
• Deadlines may be extended in case of delays on the client’s side (for example, in providing content).

5. Copyright and Content

• “Design Crafter” retains the copyright to the design and structure of the websites until the client has made full payment.
• The client is responsible for the content provided for publication and guarantees that it does not infringe copyright or applicable laws.

6. Limitation of Liability

• “Design Crafter” is not liable for interruptions, data loss, or other technical issues related to hosting or third parties.
• Search engine rankings are not guaranteed, even when SEO optimization is applied.

7. Cancellation and Refund Policy

• Cancellation before work begins: the deposit is non-refundable. If the full amount has been paid, we refund the amount paid minus the deposit.
• Cancellation after work has begun: the deposit is non-refundable. If the work completed exceeds the deposit amount, the client must additionally pay for the work completed to date and any non-refundable expenses incurred (licenses, domains, etc.).
• After delivery/completion: payments are non-refundable unless there is proven failure by the provider to meet the agreed specifications and refusal to correct the issue within a reasonable period.
• All refunds (where due) are issued using the original payment method within 7 business days.

8. Maintenance and Changes

• Website maintenance is an additional service and is agreed separately.
• Minor corrections after completion of the website may be made within a reasonable period, but significant changes require additional payment.

9. Personal Data Protection
The “Design Crafter” Privacy Policy governs the collection and processing of personal data. By using the website, you agree to its terms.

10. Changes to the Terms and Conditions
“Design Crafter” reserves the right to amend these terms at any time. Changes take effect from the moment they are published on the website.

11. Contact Details
For questions and enquiries, you can contact us at:
📧 [email protected]
📞 087 769 9619

12. Rights and Obligations of the Buyer

• The buyer agrees to provide accurate contact and billing information.
• The buyer agrees to provide the content and/or access required to perform the service in a timely manner.
• The buyer has the right to receive information about the status of the order and to submit a complaint at [email protected]. Response time: up to 14 days.
• The buyer has the right to cancel a service in accordance with the “Cancellation and Refund Policy” section.

13. Rights and Obligations of the Seller

• The seller agrees to perform the service within the agreed deadlines and specifications.
• The seller is required to inform the client of any possible delays or obstacles.
• The seller has the right to refuse an order in cases of suspected fraud, breach of the terms, or failure by the client to provide the required information/access.
• The seller is not liable for delays caused by content/approval not being provided on time by the client or by third parties (hosting providers, registrars, etc.).

14. Applicable Law and Disputes
The relationship between the parties is governed by the laws of the Republic of Bulgaria. Disputes shall be resolved by mutual agreement, and if no agreement is reached, by the competent court in accordance with Bulgarian law.