Refund & Returns Policy

This Refund and Returns Policy describes the conditions under which Design Crafter may provide refunds or allow cancellation of services.

1. Refunds

Due to the nature of the digital services provided (website development, design, SEO optimization, etc.), we do not offer refunds once work on the project has started, unless otherwise agreed. The deposit is non-refundable under all circumstances.

2. Cases in Which a Refund May Be Issued:

• If the project has not started and the client requests cancellation, we refund the amount paid minus the deposit (the deposit is retained to cover preparation and reserved capacity).
• If we are technically unable to provide the service, we refund the full amount, including the deposit.
• If the client has paid the full amount and requests cancellation before work begins, we refund the amount paid minus the deposit.
• After work has started, amounts are refunded only if the amount paid exceeds the value of the work already completed and any non-refundable expenses incurred; the deposit is non-refundable.

All refunds (where due) are issued using the original payment method within 7 business days.

3. Cancellation of Service

Clients may request termination of a contract at any time. The deposit is non-refundable. If the work completed exceeds the deposit amount, the client must additionally pay for the work completed to date and any non-refundable expenses incurred.
For subscription services (maintenance, SEO, etc.), the client may cancel the subscription with 30 days’ notice; prepaid periods are non-refundable.

4. Complaints

If the client is not satisfied with the service provided, we undertake to:

• Make corrections within the agreed terms.
• Offer an alternative solution that is acceptable to both parties.

5. Contact

If you have any questions regarding this policy, please contact us at:
📧 [email protected]
📞 087 769 9619